freeMAX Office frequently asked questions
What numbers can I call for free with my 720 minutes of free calls on the freeMax package?
All UK landline numbers beginning 01 and 02.
How long will it take to have the broadband and voice services installed?
freeMAX is available now to any UK customer in an area that can obtain ADSL MAX broadband. That's about 96% of telephone exchanges in Britain. You'll be a freeMAXer in about 2/3 weeks from order subject to survey. If there's any problem with your order, we'll contact you immediately.
How much would it be to upgrade to freeMax if I’m already a Biscit's's customer?
A one-off set-up charge of £59.00 will be made and a new contract will be issued.
If I was to purchase additional phone minutes, say 2400 minutes extra per month for £6.95, will I still get the 720 minutes that come with the package?
The additional £6.95 per month charge gives you a total of 2400 phone minutes each month. Thereafter, calls will be charged at our standard rates. Click here to view the rates.
Can I keep my same phone number?
Of course! And all the phone services associated with your phone.
Am I charged Monthly or Quarterly for freeMAX?
You will be billed quarterly in advance in accordance with phone billing practices.
Is there a cancellation fee should I wish to cancel during my contract period?
No, there is no cancellation fee but like any contract, you are bound by its conditions. In the case of freeMAX, the term of contract is 18 months. In the event of early cancellation of your contract, you will be billed for the remaining period.
What happens to my telephone line if I switch to Biscit's's?
You immediately start saving money. As far as your line is concerned, it will be managed, maintained and billed by Biscit's's.
Do I need to do anything to get my line switched from BT to Biscit's's?
When you order freeMAX, you'll be asked for your BT account number and post code. That's all!
Can I move my telephone line to Biscit's's from a non-BT Provider?
Yes. You will be charged a one-off fee of £59.00 if your line is not a BT compatible line. We will advise you if this is the case.
Who is responsible for maintenance and repairs to my line?
Biscit's's has a much-envied reputation for customer support. If you have a problem with your line, just let us know! Our engineers have the same capability and use the same tools as BT engineers.
How will I receive my invoices and will they be itemised?
You will receive your invoice by email. Wif you require an itemised bill, just let us know. We will send you this by email.
Is any equipment included in the set-up fee?
If you need a modem to connect to the Internet, we will be delighted to supply you one. The one-off cost is £39.99 exclusive VAT, packaging and postage
Can I use access codes to get cheaper international calls, for example 1885 & 1899?
This is only permitted on international calls. Other mobile, UK landline and non-geographic calls must not be diverted, and if you do so, then you may be subject to a surcharge.
What is Biscit's's’s acceptable use policy?
Our policy is to ensure that you get the best Internet speed available. We are legally bound to manage our networks in the best manner possible for all our customers.
If I have a non-BT line, can I sign up to freeMax and what is the cost involved?
Yes. But you'll need to have a Biscit's's line installed in your home to get freeMAX. You'll be charged an additional one-off set-up cost of £150.00 excluding VAT, making a total one-off fee of £209 + VAT.
If I have BT services i.e. call waiting etc, will that still apply and how will I be charged?
You can retain all services associated with your BT line when you transfer to Biscit's's. You will be charged for these additional services by Biscit's's at the same BT rate.
As I’m an existing customer, why do I have to pay a set up fee of £59.00 when your other packages offer free upgrades?
This is an administration cost covering the transfer of your telephone line and services to Biscit's's. Free upgrades are for broadband-only packages excluding special promotions.
When is support available and what do I pay?
Biscit's's is a best-practice company and our customer support service is acknowledged by industry watchdogs as exemplary. Our London-based customer support teams are available every minute-of-the-year - that's 524160 minutes every year (except leap years). Calls cost up to 10p per minute maximum from a landline. We do not aim to make a profit from your support calls and do not charge a minimum call rate.
What happens if I move house part of the way through the 18 month contract?
Just let us know that you're moving home and your new address. We'll do the rest. An overall one-off set-up charge of £209.00 will be made.
Do prices include VAT?
All prices for freeMAX Office are quoted excluding VAT.
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