terms and conditions
Terms and Conditions
Your use of the Service (as defined below) and/or your acceptance of these Terms
and Conditions ("Terms") constitute your agreement to be bound by these Terms.
If you accept these Terms and agree to be bound by them, please continue.
1. Definitions
In these Terms, the following terms shall have the following meanings:
"Act" means the Telecommunications Act 1984
ADSL
ADSL means an Asymmetric Digital Subscriber Line
SDSL
SDSL means an Symmetric Digital Subscriber Line
AUP
Means the Acceptable Use Policy, which is hereby expressly incorporated by reference into this Agreement, the current copy of which may be found here
Agreement
Means the agreement between Biscit and the Customer for the procurement
of Services, incorporating these terms and conditions.
Biscit
Means Biscit Internet Ltd, and may also be referred to in this agreement as "our" and "we".
Service or Services
Means the installation, connection and supply of ADSL ("Broadband"), Telephony LRS and Calls Service, or SDSL to a particular site, and in the case of ADSL, to a particular telephone number at that site. Such Service having been requested by the customer either by online application, by telephone, email, or by completing a paper application form and returning to us.
Commencement Date
Means in relation to the Broadband, Dialup or Telephone Service, the date when we have confirmed to you by email to the email address you have notified to us, that your order has been accepted and registered on our systems, or (b) if for some reason you do not receive that e-mail, when you first start to use the Broadband Dialup or Telephone Service, whichever of these happens first;
The Customer
Means the person, group of people, or company, who receive the Service from Biscit under the terms of this Agreement, as identified in the Order Form, and may also be referred to in this agreement as "you" and "your";
Residential Customer
Means a Customer who is not a company or trading business and who normally purchases products such as Home Max Lite, Home Max Standard, Home Max Premium and Home freeMax.
Customer Equipment
Means micro filters, splitters, telephones, modems, routers, gaming consoles, integrated access devices, computers and other telecommunications equipment supplied by the customer to access the Biscit service and for which the customer is responsible.
Supplied Goods
Means Customer Equipment supplied by Biscit.
Customer Line
Means customer connection to obtain telecommunications services over the public switched telephone network.
Licensed Operator
Means any licensed supplier of telecommunications services to Biscit.
Minimum period
For Fixed Term contracts, this means a period of twelve months of the current service commencing from the Start Date or from the date of any Re-grade, or 18 months in relation to the freeMAX product.
Network
Means the telecommunications network which Biscit runs and, for the purpose of this agreement, any apparatus leased by, or otherwise obtained by, Biscit for a third party.
Operational service Date
Means the date when the Customer first receives the service
Order form
Means the form which the Customer signs to order the Service and which is a component part of this agreement.
Premises
Means the Customer premises where the service is to be received.
Network means as the context requires either the public switched telecommunications, internet protocol packet Network and/or a wireless telegraphy link by means of a cellular radio system operated by a Network Operator;
Network Operator means, as the context requires a carrier or such other company or companies from time to time that operate a fixed line or mobile Network or "virtual" Network which can be accessed for communication purposes;
CPE means customer premises equipment;
CPS means "Carrier Pre Selection", which is the Network access mechanism that occurs when a particular telecommunications operator automatically programs your local telephone exchange to route your calls or traffic over a particular carrier¡¦s Network without your CPE having to be reconfigured or you having to dial additional (prefix) codes on your telephone prior to making a call or using any other telecommunications service;
Call Service means the service that we provide to you that allows ability to make telephone calls via the Network in accordance within the terms of your Contract and which, for the avoidance of doubt, may include without limitation International Access. We may provide the Call Service to you using either CPS or IDA;
Eligible Calls means, all calls made in the United Kingdom only by Customers who have been notified that they are eligible to benefit from Inclusive Calls;
Inclusive Calls means those calls, which are made either: between Customers of our Call Services from their fixed line telephone number which is registered with us; or to another fixed line telephone number from a registered number of a Customer of our Call Service; and which telephone number begins either 01 or 02, will not cause you to incur Charges. For the avoidance of doubt, Inclusive Calls do not include any calls between customers using Mobile Phones irrespective of whether or not such calls are made on any mobile Network;
Line Rental Provider means the service provider, such as us or BT, who rents to you the fixed telephone line that you use to receive the Services;
LLU means Local Loop Unbundling which is a technology that allows alternative telecommunications companies to put their own equipment onto the end of a consumer¡¦s copper local loop and own the connections for the local exchange instead of BT, so as to offer services in competition with BT;
LR means line rental;
LR Service means the LR service provided to you by us, which allows you to obtain from us the telephone line(s) on which you make your calls or connect to the internet. We may provide the LR service to you using wholesale line rental;
Restricted Information
Means all documents, materials and other information, whether technical or commercial passed between Biscit and the Customer as a result of entering into or performing its obligations under his Contract which would otherwise not be available.
Current Service
Refers to the latest service subscribed to, which in relation to regrades, refers to the latest package ordered or regraded to. The Commencement Date where a Customer has regraded is the date that the new or regraded service has been activated.
2. The Service
2.1 The Service Biscit shall supply to the Customer is the installation, connection and supply of a telecommunications system capable of delivering the Services to the Customer. In providing the Customer with this Service, Biscit shall endeavour to use the reasonable skill and care of a competent licensed telecommunications service provider.
2.2 The Service Biscit provides also enables the Customer to access other Biscit products and services. Such services are subject to separate terms and conditions, which are not incorporated into this Agreement. The Customer must comply with the terms and conditions for these products and services in force from time to time. Failure to comply with such terms and conditions will be deemed a material breach of this agreement and will entitle Biscit to terminate the Customer ADSL service level agreement.
2.3 From time to time Biscit or another Licensed Operator might have to interrupt, suspend or change the technical specification of the service for operational reasons or because of an emergency. In these events the Customer will have no claim against Biscit.
2.4 The provision of the Service may result in the temporary loss of the Customer telephone service, which shall be reinstated following connection. In these circumstances Biscit shall not be liable to the Customer in any way, save as expressly set out in this agreement.
2.5 Whilst Biscit will endeavour to provide the Customer a fault free Service, Biscit cannot guarantee this. Should the Customer encounter a fault with the service, the Customer must report this to Biscit, and not any other licensed Operator.
2.6 In the event of the customer moving premises during the contract period, the customer will be charged for the service up to the end of the minimum period, as specified in clause 6.1 below. Should the Customer wish to reapply for ADSL at a new location, this is subject to availability of the service at the new address. The customer enters a new agreement and Minimum Period Contract and a relocation charge of £50 + Vat applies.
2.7 In the event of the Customer terminating the telephone account with BT or altering in any way the services on the telephone line the ADSL Service is provisioned, the Service will terminate and the customer is liable for the Charges during the Minimum Period.
2.8 Biscit's technical support lines are open 24 hours a day, 7 days a week for all ADSL/Broadband products, on 0871 433 3069.
2.9 Biscit will use all reasonable endeavours to comply with the Customer requests in relation to the installation of the Service. However, Biscit's decisions relating to the provisioning of the Service (or part thereof) will be final and binding.
2.10 Biscit will endeavour to install the Service on the date agreed with the Customer. However the Service Installation Date is only an estimate and Biscit shall not be liable for any failure to meet such a date.
2.11 In order to reduce spam from entering and affecting the operation of our systems and the Broadband Access Service and Member Services, we may take reasonable measures to block access to or delivery of any email which appears to be of an unsolicited nature and/or part of a bulk email transmission. We may also use within our systems virus screening technology which may result in the deletion or alteration of email and or email attachments, although we do not guarantee that such technology will be effective against all virus attacks.
3. Customer Obligations
3.1 The Customer must give permission to Biscit and its employees, agents and/or contractors to:
3.1.1 execute any works on the Customer premises for, or in connection with the installation, maintenance, adjustment, repair or alteration of the service
3.1.2 enter the Premises to inspect any Customer Equipment that the Customer may have connected to the Service.
The permissions in 3.1.1 and 3.1.2 above are to remain in force until Biscit or its agents have removed all customer equipment, if provided by Biscit , from the premises, even when the agreement has been cancelled or terminated.
3.2 The Customer must agree not to alter or allow anything to be done to the premises that may damage or interfere with the Service.
3.3 The Customer must at the Customers own expense provide suitable accommodation, facilities, assistance and environmental conditions for the Customer Equipment that the Customer selects and/or Supplied Goods, and the Customer must ensure that all necessary electrical and other fittings are in place and in working order.
3.4 A secure power supply will be required at the Customer premises to enable the Customer equipment and/or Supplied Goods to function. This must be provided and maintained by the Customer. Biscit will not be held responsible for any interruption or failure of the service caused by the power supply failure.
3.5 The Customer shall at all times use the Service in accordance with the AUP and shall indemnify and hold harmless Biscit from any losses incurred by reason of breach of this clause.
3.6 Except as otherwise expressly permitted in these Terms and Conditions, and in addition to other restrictions herein, the Customer may not:
3.6.1 redistribute, encumber, self rent, lease, sub license, copy or use the Service or otherwise transfer rights to the use of the Service to any third party, whether in whole or in part; or
3.6.2 Use the Service except in conjunction with our recommended operating environment; or
3.6.3 modify the Service without our prior written consent
3.7 The Customer must not use the Service:
3.7.1 to send, download, upload, use or re-use material that is abusive, indecent, defamatory, obscene or menacing, in breach of copyright or is in any other way unlawful or which contains viruses, worms, trojan horses or similar, or which may otherwise harm or damage the Biscit network.
3.7.2 in connection with the carrying out of fraud or other criminal offence;
3.7.3 in a way that does not comply with the terms of any legislation; or
3.7.4 in a way, which does not comply with instructions given by Biscit or its agents or contractors.
3.8 Without prejudice to the other rights granted under this agreement, Biscit will be entitled to suspend the Service or terminate the agreement if Biscit have a reasonable belief that the Customer are in breach of clause 3.7, 3.8 or 3.9.
3.9 The Customer will be allocated a username and one or more passwords in order to access the Services and will be responsible for keeping any such passwords confidential and agree to take all necessary steps to ensure that it is kept secure and is not disclosed to any unauthorised person. The Customer will inform Biscit upon becoming aware of any suspected or actual unauthorised use of the Services and will take all steps necessary, including those steps requested by Biscit to prevent such use.
3.10 The Customer accepts and acknowledges that the broadband service, as with other Internet applications, is not secure and Biscit do not guarantee the prevention or detection of any unauthorised attempts to access the broadband service or the Customer's computer. It is the Customer's responsibility to protect their computer from computer viruses by installing and updating adequate anti-virus software.
3.11 You acknowledge and agree that the Services known as freeMAX are intended for residential use only, unless otherwise stated, and can only be used on a telephone line registered for residential use only. Similarly all Services specified for residential use are likewise available strictly on residential registered telephone lines.
3.12 If you are migrating to the Broadband Service from a third party provider of an alternative broadband service, you may need to obtain a Migration Authorisation Code (MAC) from that service provider. This MAC will be valid for a limited period and can only be used once. However, if you are moving from an LLU Network, you should note that you may not need such a MAC but it is your responsibility to find out about (and if necessary obtain) this MAC and to ensure that you provide it to us in sufficient time to process your migration. We will not be responsible for any delay, costs, expenses, loss or damage arising or incurred by you through failure to connect you to the Broadband Service.
4. The Customer Equipment
4.1 The Service, excluding the Customer Equipment, will be deemed ready for use following the satisfactory completion of tests by Biscit, its agents or contractors.
4.2 The Customer shall be solely responsible for the safekeeping and proper use of the Customer Equipment that the Customer has selected to use the service. The Customer undertakes:
4.2.1 to connect only fully certified and approved Customer Equipment, that meets the ITU.G.DMT standards, to the Service.
4.2.2 to keep Customer Equipment in a fit and proper state to ensure the service may be obtained.
4.2.3 to inform all relevant third parties that the Customer Equipment is owned by the Customer and that the Customer is responsible for it;
4.2.4 to fully comply with Biscit or the manufacturers instructions for use and not to use the Customer Equipment except in accordance with such instructions;
4.2.5 not to cause the Customer Equipment to be repaired or modified or otherwise maintained except by an authorised representative of the manufacturer
4.2.6 not to attach any devices or attachments other than those approved for such use under the ACT or those, which meet ITU.G.DMT standards
4.2.7 not to remove or tamper with any identification marks affixed to the Customer Equipment.
4.3 The Customer shall be liable for any loss or damage howsoever caused to any part of the Customer Equipment or any of the Customers own property within the Customer premises (except where it can be shown that loss or damage was caused by an act of negligence by Biscit). The Customer will notify Biscit immediately of any such loss or damage.
4.4 the Customer is responsible for the repair and maintenance of any Customer Equipment used by the Customer in order to use the service
4.5 the Customer shall ensure that any customer equipment complies with any applicable law.
4.6 We are not responsible to you and do not provide support for computer equipment, software and cables that we did not supply to you. We will not reimburse you for the costs of any support that you obtain from elsewhere.
4.7 If you have a fault with any Supplied Goods please contact technical support (support@biscit.net). We shall not be liable to you for any fault that is caused by your failure to use the Supplied Goods in accordance with the operating instructions supplied with such Supplied Goods or your failure to comply with any instructions given to you by the technical support personnel. In the event that Biscit provides you with replacement Supplied Goods as a result of a fault, you must return the faulty Supplied Goods to Biscit (or its appointed agent) within 14 days of receipt of the replacement Supplied Goods. If you fail to return the faulty Supplied Goods to Biscit within 14 days, Biscit reserves the right to charge you the full replacement cost for such Supplied Goods unless you can provide Biscit with actual proof of postage.
4.8 In the event that the Supplied Goods is faulty, Biscit will replace or repair such defective Supplied Goods at its option, provided that your payment of the Charges is up to date and that such fault is not caused by your failure to keep the Supplied Goods safe. Biscit reserves the right to replace the Supplied Goods with refurbished Supplied Goods.
5. Fees
5.1 Biscit shall provide the Customer with the Service for a fee as set out when ordering. These fees are subject to change without notice. Biscit will charge the Customer the fees from the Commencement Date.
5.2 The Customer will pay charges in accordance the terms.
5.3 Where applicable, VAT will be applied at the prevailing rate.
5.4 We will try to include all call Charges incurred by you on the appropriate monthly/quarterly invoice, however, we reserve the right to include on future invoices, calls that were incurred in previous months and which have not already been billed to you.
5.5 You should review all invoices of Charges when you receive either the invoice, or the notice from us informing you that your latest invoice is available and notify us of any Charges you believe are not applicable to you by calling Accounts on 0870 383 0030, or by emailing them at accounts@biscit.net.
5.6 In the event that you do not pay us the Charges as they fall due, we reserve the right to suspend and/or terminate the Services and take such necessary action to recover sums due to us (plus any cost of collecting such sums) and, if applicable, all the Charges that would otherwise have been payable up to and including the date of expiry of the Minimum Period.
5.7 In the event that we suspend the Services or any one of them pursuant to any breach by you of our payment terms or in accordance with right to do so in these Terms of Use, you will be required to pay the Charges for the period that such Services are suspended, including but not limited to any arrears of the Charges In addition, a reconnection fee will also apply
5.8 Terms and conditions relating to call minutes.
5.8.1 The Operational service Date will be the Operational service Date of the first of the Services.
5.8.2 Call charges and charges for other telephony products will be billed monthly.
5.8.3 Any call minutes provided free of charge will be applied to each monthly bill which may mean monthly bills spanning calendar months.
5.8.4 In calculating use in excess of any free call minutes, we will use the latest information from the Licensed or Network Operator. From time to time, the Licensed or Network Operator might charge us for call minutes relating to previous periods. Where this happens, we reserve the right to debit the current months free call minutes total and charge you for any excess call minutes.
6. Term and Termination
6.1 This Agreement will commence on the Commencement Date of the Current Service and shall continue for a minimum period of 12 months, or 18 months in relation to the freeMAX product, after which time the Agreement will automatically run on a monthly basis, subject to the provisions of this Clause 6 ("the Term"). Cancellation of this agreement may be terminated by giving at least 96 working hours notice prior to the Commencement Date, after which you must pay for the "Minimum period" (Clause 1.21) plus the termination fee of £75 + VAT.
6.2 The Customer may terminate this Agreement after the Minimum Term by giving Biscit not less than thirty (30) days' written notice. A Cancellation Request Form will need to be completed and returned to Biscit. A copy of the form can be obtained here
6.3 Biscit may terminate this Agreement immediately upon written notice to The Customer if:
6.3.1 it becomes unlawful for Biscit or the Carrier supporting the Service to continue to provide the Service or the Carrier supporting the Service is required to cease the Service by a competent regulatory authority; or
6.3.2 the Carrier supporting the Service ceases to do so for whatever reason or changes the terms its provision of telecommunications services to Biscit for the Service beyond the reasonable control of Biscit.
6.3.3 The Customer (or a third party acting on the Customer behalf or instruction) fails to comply with any of the material terms or conditions of the Agreement including the Customer obligation to pay and The Customer do not remedy such failure within 15 days of a request to do so; or
6.3.4 The Customer takes (or causes or permits a third party to take) any action in breach of Biscit's rights to the Confidential Information.
6.4 The provisions of this Agreement regarding Restricted Information and limitation of liability shall survive the termination of the Agreement.
6.5 Upon termination of this Agreement, the Customer shall immediately stop using the Service and Your right to use Service shall immediately terminate.
6.6 Residential Customers ordering products after 1st September 2006 ("New Residential Customers¨) shall be subject to the following variations of Clause 6, namely:
6.6.1 They have a choice of either a fixed term contract period, as previously defined above, or no minimum contract period, in which latter case, clause 6.6.2 applies.
6.6.2 If a New Residential Customer wishes to discontinue the service, they should complete the Cancellation Request Form described in 6.2 above and send it to Biscit with a termination fee of £70 (including VAT). On receipt of cleared funds, the termination will be deemed to have taken place at the next invoice date. If the Residential Customer requires a Migration Authorisation Code ("MAC¨) then an administration fee of £0 (including VAT) will apply, payable with the termination fee.
7. Proprietary Rights
7.1 All title, interests, and rights (including but not limited to ownership and intellectual property rights) in the Service remain in Biscit and/or its suppliers. The Customer acknowledge such title, interest and rights and the Customer shall not take any action to jeopardise, limit or interfere in any manner with Biscit's (or any third party suppliers') title, interests or rights with respect to the Service, including but not limited to, using Biscit's trademarks or trade name.
7.2 Title and related rights in any content accessed through the Service are the property of the applicable content owner and are protected by applicable laws. The right to use granted to the Customer under clause 2.1 gives the Customer no rights to such content. If the Customer wish to use such content, the Customer must ensure that the Customer has the appropriate consent or licence of the content owner.
7.3 The Customer acknowledges that the Customer shall have no rights to any intellectual property rights arising or a result of any use of the Service.
8. Faults in the Service
8.1 Should the Customer encounter a fault with the Service the Customer must report this to Biscit on telephone number 0871 433 3069 and not to the Carrier. Biscit will investigate the fault and if necessary notify the Carrier.
8.2 Should the Customer incur any costs in reporting a fault to a third party or Carrier without the express written consent of Biscit, then we will not be liable for any costs incurred, and these shall be borne solely by the Customer.
8.3 If you have a complaint about any aspect of the Services, please let us know by calling Customer Support and we will endeavour to resolve any complaints as soon as is reasonably possible.
8.4 If you are not satisfied that your complaint has been resolved, you can escalate your issue, by following the procedure set out in the Code of Practice available here. Once your complaint has been fully investigated we shall reply back to you.
9. Disclaimer of Warranties
9.1 The service will be provided to the Customer "as is", without warranty or representation of any kind, whether express or implied. Biscit disclaims and excludes all such warranties and representations including without limitation any warranty or representation that the service is free of defects and viruses, of satisfactory quality, fit for a particular purpose or non-infringing of third party rights. Further, Biscit disclaims any express or implied warranties that might arise from a course of dealing, usage or trade practice. The Customer accepts all risks and liabilities associated with the Customer use of the service.
10. Limitation on Liability and Force Majeure
10.1 Nothing in this Agreement shall exclude or limit liability for death or personal injury resulting from the negligence of either party or their servants, agents or employees.
10.2 Neither party shall be liable in contract, tort, pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with this Agreement for:
10.2.1 any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or
10.2.2 any loss of goodwill or reputation; or
10.2.3 any special, indirect or consequential losses or any destruction of data, in any case, whether or not such losses were within the contemplation of the parties at the date of this Agreement, suffered or incurred by that party arising out or in connection with the provisions of, or any matter under this Agreement.
10.3 Subject to clauses 10.1 and 10.2 Biscit's liability to the Customer in contract, tort, negligence, pre-contract or other representations arising out of or in connection with this Agreement or the performance or observation of its obligations under this Agreement shall be limited in aggregate to ¢G80.
10.4 Each provision of this Clause 10 excluding or limiting liability shall be construed separately, applying and surviving even it for any reason any other provision does not remain in force, notwithstanding the expiry or termination of this Agreement.
10.5 The Customer is solely responsible for any liability arising out of any content provided by the Customer and/or any material to which other users can link to through such content.
10.6 The Customer indemnifies Biscit and its suppliers including any Carrier against any claims or damages arising from the Customers use of the Service.
10.7 If either party is unable to perform any of its obligations under this Agreement because of a matter beyond that party's reasonable control including, but not limited to, lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, or acts of local or central Government or other competent authorities or acts or omissions of third party telecommunications service providers, that party shall have no liability to the other for such failure to perform its obligations.
11. Confidentiality
11.1 Each party shall hold in confidence any Restricted Information during the term of this Contract and thereafter, and shall not disclose any Restricted Information to any third party without the express permission of the other party.
11.2 Nothing in this clause 12 shall be deemed to construe or prevent either party from disclosing:-
11.2.1 any Restricted Information to any parent company, consultant, subcontractor or other person engaged in connection with the provision of the Services provided that the. 11.2.2 any Restricted Information which is or becomes public knowledge other than by a breach of this Clause 12;
11.2.3 any Restricted Information which must be disclosed in discharge of any obligation to supply the information for governmental or judicial purposes
11.3 The Customer acknowledges that any Restricted Information obtained from or relating to Biscit by the Customer in the course of negotiating or in the performance of this Contract is and shall remain the property of Biscit.
12. Security
12.1 The Customer must implement internal security mechanisms to protect the integrity of the Service. The Customer indemnifies Biscit against any loss or damage whatsoever to Biscit caused by a breach of such internal security mechanisms.
13. Notices
13.1 Any notice required or permitted under the Agreement must be in English and in writing. The Customer must send any such notice to Biscit at the following address:
Biscit Customer Services
Berkeley House,
Edgware,
Middlesex, HA8 7RP
13.2 Any notices to be sent to the Customer will be sent to the address which the Customer provides on the Order Form.
14. Miscellaneous
14.1 The Agreement will constitute the entire agreement between the parties concerning the subject matter of these Terms and Conditions. It will supersede all prior and contemporaneous agreements, communications and representations (except for fraudulent or negligent misrepresentations) whether oral or written, between the parties relating to the subject matter of these Terms, and all past courses of dealing or industry custom. The Agreement will prevail over any other conflicting written instrument or other notice the Customer may submit to Biscit.
14.2 Any amendment to the Agreement must be in writing and signed by an authorised representative of each party.
14.3 The Agreement shall be governed by the laws of England and the parties submit to the non-exclusive jurisdiction of the Courts of England.
14.4 In the event of a dispute between the parties, the parties will attempt in good faith to resolve the dispute or claim arising out of or relating to the Agreement promptly through negotiations between the respective representatives of the parties who have authority to settle the same.
14.5 If any provision of the Agreement (whether in part or in whole) is held by a court of competent jurisdiction to be illegal, invalid or unenforceable the remaining provisions of the Agreement shall remain in full force and effect.
14.6 Any waiver of any breach of any provision of the Agreement will not constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions of the Agreement. A waiver of a provision or breach of a provision of the Agreement will only be effective if made in writing and signed by an authorised representative of the waiving party.
14.7 The licence granted under the Agreement will not create a partnership, joint venture, agency relationship or franchise relationship.
14.8 The Customer may not sell, lease, sub-licence, assign or otherwise transfer, whether in whole or in part, by operation of law or otherwise, the Agreement or any rights or obligations therein without the prior express written consent of Biscit.
14.9 Neither party will be in default or be liable for any delay, failure in performance (excepting the obligation to pay) or interruption of Service resulting directly or indirectly from any cause beyond its reasonable control.
14.10 Notwithstanding any other provision in this Agreement, nothing in this Agreement will create or confer any rights or other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than The Customer or Biscit.
14.11 The headings to the sections of these Terms are for convenience only and have no substantive meaning.
Revised Feb 2007
