V21 to Begin Legal Proceedings Against NetServices plc
London, November 15, 2006 - V21.co.uk Limited, an Internet service provider recently-acquired by Biscit, today announces that it will begin legal proceedings against NetServices plc (EPIC:NSV) seeking substantial seven-figure damages. The legal action results from NetServices decision to novate some of V21's customers to another service provider.
V21 (recently renamed Biscit CSP) has had a commercial dispute with NetServices for some months and began well before Biscit acquired V21 in October 2006. V21 represents about twenty percent of NetServices' business.
Post acquisition, NetServices presented an invoice to V21 for "burst bandwidth charges" for services it claims it provided to V21's customers from as far back as December 2005. V21 rejected this invoice and launched a full audit into every invoice presented by NetServices to V21 since commercial relations were established in December 2005. The audit began last week.
In October, NetServices also refused to provide technical support to V21 customers and MAC codes allowing V21 customers to migrate to Biscit's secure and robust servers or any other provider.
Today, NetServices, whose share price plummetted this year following a profits warning, decided to take the unprecedented decision to migrate some of V21 customers to another ISP called Ezeedsl, part of the 186k group. V21 strongly recommends affected customers to contact NetServices directly on 0870 753 0900, or by email sarahh@netservicesplc.com, and ask for their MAC codes.
Armed with a MAC code, V21 customer ID and telephone number for the broadband service, users can log on to www.v21.co.uk/migration to be reconnected to its superfast broadband services and receive 1 months free broadband compensation. They will then be able to continue using their current email and hosting services without changing any settings whatsoever. Expected downtime to reconnection is 24-96 hours.
About V21
V21 is a leading provider of advanced Internet and telecoms products and services. Delivering the online world to thousands of residential customers, the company is a communications and broadband centre-of-excellence. Visit www.v21.co.uk for further information.